TERMS AND CONDITIONS FOR CANCELLATION AND/OR REFUND PROCESS:
Reservations that need to be canceled must be made at least 24 (twenty-four) hours in advance of the reservation date and time. For this purpose, the Consumer must contact the telephone number +tel:+52 8332007582 and/or send an email to the email address [email protected], providing the reservation number, the email used for the purchase, and indicating the new date and time for the service, which should not exceed a period of 6 (six) calendar months from the date of the change request.
In the event that the Consumer requests a refund of the payment made, they must include the reservation number, the email used for the purchase, the interbank CLABE account number for fund transfer, or the credit or debit card details, including the issuing bank and the cardholder’s name for the refund of the purchase amount to the name of the reservation holder, including the statement cover page.
Any refund will incur a charge of 5% (five percent) of the total purchase amount for bank fees and administrative charges.
Please refer to the Privacy Notice.
When purchasing online, it is necessary for the cardholder to present the card used for the purchase and an official ID with photo.