It is very important that you read the Terms and Conditions, Privacy Notice, and Purchase Agreement carefully before making your reservation on luchatitlan.com
The following agreement is designed to ensure the process and satisfaction, understanding for purchase on the luchatitlan.com website.
The purchase of tickets for Luchatitlan through the online platform is subject to the legally binding Terms and Conditions set forth in the Terms and Conditions and Privacy Policy, as well as any other policies of this website, and hereby incorporates them.
When reference is made to this “Agreement”, it shall include the Terms and Conditions and the Privacy Policy. Therefore, if you do not agree with the Terms and Conditions or any of our other policies, do not use this website. This Purchase Agreement, its Terms and Conditions are independent of the contents of this website. If you have any questions about this Agreement, please do not hesitate to contact us at:
MX: +52 998 6090050
USA: +1 833 2007582
SALES TERMS AND CONTRACTUAL OBLIGATIONS ABOUT THIS PURCHASE AGREEMENT (“Agreement”) is entered into between AAA ARENA CANCUN SAPI DE CV, a Mexican company with its address at DULCE OLIVA 157 B OFFICE D VILLA COYOACÁN COYOACÁN and YOU, a person, organization or other entity (“You”, “Your”, “Buyer”, “Purchaser” or “Holder”).
We are in the business of providing reservations, tickets, admissions and/or confirmations that allow you to attend, access or participate in events, shows (each, an “Event”). Each ticket you purchase is a limited license to attend a particular Event and is subject to the additional terms and/or restrictions that may be set forth on that ticket.
Obligations as a user
By visiting this website, you agree not to advertise, publish, transmit, or communicate messages that could constitute a crime or cause harm to Luchatitlan (Arena Cancun) or its affiliated companies.
Any illegal or unauthorized use of our website will be considered a violation of our Terms and Conditions. You are not authorized to access our website in any way that violates these Terms and Conditions or the laws or regulations of the country from which you visit the website. Illegal or unauthorized use of our website includes, but is not limited to: (i) using the website in a way that facilitates the illegal sale of tickets, copying, modifying, deleting, expanding, publishing, transmitting, creating derivative works, creating or selling derivative products, or any other type of exploitation of our Content, in whole or in part; and (ii) using any automatic device, program, algorithm, or method, or any similar or equivalent manual process, to illegally access, acquire, copy, or monitor any part of this website or any network connected to it, or to reproduce or circumvent the navigational structure or presentation of the website or any Content.
OBJECT OF THE CONTRACT
You agree to purchase and we agree to sell the tickets detailed in your Order Information. Each Ticket you purchase from us is intended to grant you a revocable license (or right) to enter and attend the particular venue to which the Ticket pertains. Each Ticket holder is entitled to a seat or standing place in relation to the stage, of a value corresponding to that stated on the holder’s Ticket.
We reserve the right to provide alternative seats or standing places to those specified on the Ticket. All Tickets remain the property of the Company at all times and constitute a revocable personal license from the Company to the Ticket holder which we may withdraw and refuse admission at any time.
A Ticket does not entitle the holder to transportation to the Venue, or parking, or merchandise, or any food or drink at the Venue, unless otherwise indicated. Other independent service providers may provide services related to transportation, parking, merchandise, food or drink at the Venue and in such circumstances, the terms and conditions of such service providers shall apply between them and the persons using such products or services.
PURCHASING TICKETS
You must be over 18 years old and in possession of a valid credit validated by a bank acceptable to us to purchase Tickets; likewise, you must be over 18 years old to purchase Tickets that include alcoholic beverages. If you are under 18 years old and wish to purchase Tickets online, your parent or legal guardian must purchase the Tickets on your behalf, except those that include alcoholic beverages.
You are aware that valid identification (passport or driver’s license) is required to access the Venue. We reserve the right to cancel without refund any Ticket purchased in breach of this requirement.
It is your responsibility to ensure the entire transaction, including the tickets to be purchased (including, among others, the number of tickets, selected seats if applicable, and event dates), purchase price and payment details, delivery address and shipping costs, and convenience fees, before confirming the order.
Ticket prices will be those indicated on this site at the time we accept your order. Prices are subject to change at any time before we accept your order. If the price of the Tickets you request has increased between the time you place your order and the time we accept that order, you will receive a notification during the booking process that will give you the opportunity to proceed with the order at the higher price or cancel your order.
If we discover an error in the advertised price of the Tickets you have ordered, we will notify you as soon as possible. When the advertised price is higher than the actual price, we will refund any excess paid by you. When the advertised price is lower than the actual price, we will not be obliged to provide you with the Tickets at the incorrect (lower) price. In this case, we will give you the option to place the order at the correct price (subject to availability) or cancel your order and receive a full refund. If we cannot contact you after attempting to do so using the contact details you provided, you agree that we may cancel your order, in which case we will refund the full amount.
We reserve the right to restrict the sale of Tickets to 13 (thirteen) Tickets per person, per credit card and/or per household, and to cancel any Ticket purchased in excess of this number.
The Ticket holder assumes all risks of inclement weather or force majeure events. Force majeure events include, among others, fires, accidents, acts of God, severe weather conditions, power outages, telecommunications disruption, strikes or labor disputes, war or other violence, or any law, order, proclamation, regulation, ordinance, demand or requirement of any governmental agency). The date and time of the event are subject to change.
When purchasing tickets, you may be linked to/from a third-party site that is not affiliated with this Site. WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEBSITES, INCLUDING PURCHASES MADE ON THOSE SITES. Please review the Terms and Conditions that you will find on these third-party sites.
CONFIRMATION ORDER
A legally binding agreement will be formed between the buyer and the Company upon (i) our sending a confirmation email confirming our acceptance of your order, or (ii) our delivery of the requested Tickets in accordance with this Agreement, whichever occurs first. We reserve the right not to accept or process your order and will notify you if this is the case.
We cannot guarantee that you will receive such confirmation email, nor that if you do receive it, you will be able to view it on your electronic device. In any case, if you do not receive such confirmation email (provided that it has been sent to the email address you chose), it will not affect the validity of the Agreement entered into between us, without prejudice to your inability to receive the requested Tickets.
Please note that only you, and not us, may be aware of any issues that may have occurred during the ordering process. We will not be responsible for any loss that you may incur if you assume that an order was not processed because you did not receive our confirmation email, even if you do not receive the Tickets or do not attend the Event. If, for any reason, you do not receive a confirmation number or if you receive an error message or a service interruption occurs, it is your sole responsibility to contact our Customer Service Department to confirm whether your order has been processed correctly.
You are solely responsible for any problems that may arise during the purchase of tickets. In such a case, we will not be responsible for any loss (monetary or otherwise) that may result from any problems that may occur during the purchase of Tickets through this website, including, among others, the inability to complete or confirm a transaction, whether through the actions of the Company and/or its related entities, or a third party.
If we cannot contact you after an initial attempt, we reserve the right to cancel your order and sell your Tickets to another customer.
PAYMENT AND SERVICE CHARGES
By accepting the terms of this Agreement, you agree to pay the total cost of the tickets ordered, including applicable taxes and delivery, convenience, and other fees, as described on the Order Confirmation page or in the email. Ticket prices for events that occur in Mexico are expressed in Mexican pesos.
If the amount you pay for a Ticket is incorrect, regardless of whether it is due to an error in the price posted on this Site or communicated to you otherwise, or if you are able to order a Ticket before the scheduled sale or pre-sale date, or if you are able to order a Ticket that should not have been put up for sale, then we shall have the right to cancel that Ticket (or the order for that Ticket) and refund the amount paid by you. This shall apply regardless of whether it is due to human error or malfunction of the transactions on this website or other operated system.
By submitting your order, you: (i) warrant that you are duly authorized to make payments from the account designated by you and that there are sufficient funds in the account to cover the total purchase price that is due; (ii) irrevocably authorize us to charge or debit your payment card or other account with the total purchase price of the Products, as well as any fees or other charges (such as taxes) that may be owed in connection with any transaction you request at any time after our confirmation of your order; and (iii) irrevocably authorize us to pay any amount that may become refundable to you into your designated account.
In the event that we suffer a chargeback or any other monetary loss due to invalid financial or payment account information provided by you, or due to any other act or omission in violation of this Agreement or the Terms and Conditions, we shall have the right to recover from you, in addition to any amount owed, our reasonable collection costs, including, among others, collection agency fees, reasonable attorney fees, and court costs.
SERVICE FEES AND ORDER PROCESSING FEES
Tickets purchased on our site are generally subject to a per-ticket service fee and a non-refundable order processing fee. In many cases, shipping charges will also be due. In some cases, you may be able to purchase tickets directly from the venue box office, however, a different fee may apply.
DELIVERY
Tickets may be (i) picked up at the box office of the Venue that is operational on the day of the Event, (ii) sent to you as an Electronic Ticket (“E-Ticket”) to print at any printer. The delivery method is displayed and selected prior to selecting the payment method.
If you choose to pick up your tickets at the venue box office, you will be responsible for the pickup fee per order, which will be added as a non-refundable shipping fee and confirmed as part of the total purchase price prior to confirmation of your order. You will be asked to present the credit card used for payment or proof of purchase along with appropriate identification of the name of the credit card holder (ID card, passport or driver’s license), as well as the order number issued to you with your Confirmation email.
Notwithstanding the foregoing, if the credit card holder used for payment is different from the attendees of the function, the attendees must immediately send an email to Customer Service at [email protected] after purchasing the ticket. We reserve the right to withhold the Tickets if we are not completely satisfied with the above, and we will not be responsible for your inability to enter the Show.
If you choose to have your tickets sent as an electronic ticket, you will be emailed the electronic ticket attached to the chosen email address at no charge once your payment has been processed and the confirmation email has been sent to you. You are responsible for keeping your electronic Ticket secure and for preventing any unauthorized copies of it. You may print the electronic Ticket at any time using any printing facility, but you must do so before you arrive at the Venue, as the electronic Ticket is your means of entry to the Venue. The electronic Ticket has a unique barcode assigned, and only the first person to present that unique barcode at the entrance will be allowed to enter the Event. We will not be liable to any holder of a ticket who is denied entry to an Event because more than one copy of the same electronic Ticket was presented for entry.
REFUNDS AND EXCHANGES:
Before purchasing your tickets, it is your responsibility to carefully review all aspects of the venue, venue restrictions, dates, prices, fees, and seat selection. Except as specifically indicated in the paragraph titled “Cancelled or Postponed Events,” we will NOT issue any refunds or exchanges because you did not review this information and we will not issue any refunds for lost, stolen, destroyed, or damaged tickets, or under any other circumstances except in the limited cases explicitly described in this Agreement. If the Company issues a refund, our fees will be deducted from the refund amount.
ADMISSION TO THE EVENT
You must present a valid Ticket to gain entry to the Venue and must present that Ticket for inspection when requested by an Event official at any time. If you do not present such Ticket when requested, you may be denied entry to the Venue or may be ejected from the Venue. There will be no re-entry after leaving through venue doors (after entry) and you will not be allowed to re-enter the venue.
LATE ARRIVAL
The event starts on time and latecomers may only be admitted during a suitable break, at the sole discretion of the ushers or other employees of the Company. If you purchased a Dinner-inclusive Ticket, you acknowledge that you have been informed that you must be at the venue at least one hour prior to the start of the show. We do not assume any responsibility if as a result of your delay you miss some or all of the items and/or services included in your Ticket. We strongly recommend that you arrive at least within an hour from the start of the show.
YOU ARE SUBJECT TO REGISTRATION
To facilitate the safety and comfort of all customers, we reserve the right, at our reasonable discretion, to conduct security searches of individuals, clothing, bags and all other items upon entry and exit from an Event, to confiscate items that may pose a danger or disrupt the Event or other patrons or that violate the Ticket Terms of Issuance, including but not limited to alcohol, drugs, controlled substances, cameras, recording devices, laser pointers, strobe lights, irritants (e.g. artificial noisemakers), bundles and containers and/or deny admission and/or refund the face value of the Ticket if we have reasonable grounds to do so.
RIGHT TO CANCEL TICKETS, REFUSE ACCESS, AND EJECT
Tickets purchased on this website are revocable licenses and admission of the ticket holder may be denied for any reason (or no reason) at the sole discretion of the Company, its employees, agents, officers, or representatives. If we are unable to communicate with you after an initial attempt, we reserve the right to cancel your order and sell your tickets to another customer. Tickets will not be redeemable for cash.
In the event that any person attending an event is deemed unruly or displays behavior that is deemed inappropriate or fails to comply with our rules, we reserve the right, without refund or compensation, to cancel such a person’s license to attend the event and immediately eject such person.
We reserve the right to refrain from processing any order received from you or to cancel any concluded sale between you and us due to suspicion of fraud or if the Ticket requested by you is not or ceases to be available.
CANCELED AND/OR POSTPONED EVENTS
When an event is canceled or postponed, we may, at our sole and exclusive discretion, offer you a change or a refund. You have the sole responsibility to verify whether an event for which you have purchased tickets through this website has been canceled or postponed. If an event is canceled or postponed, we will inform you through this website or by email about the procedures for making a change or obtaining a refund. Therefore, it is important that you provide us with your correct contact information at the time of ticket purchase. We will not be responsible for travel or any other expenses incurred by you or any other person in connection with a canceled or postponed event.
RESTRICTIONS
The following restrictions will apply to your attendance at an Event and your non-compliance with any of these may result in your expulsion from the Event: Appropriate behavior standards are expected from all individuals attending an Event, and individuals who are deemed to behave in a manner that is dangerous or unacceptable in the opinion of the Company or its agents or contractors, will be denied admission and/or removed from the Event without refund of the Ticket.
All children attending an Event must be in possession of a valid Ticket. Events may have age restrictions and it is the responsibility of the Ticket holder to check the age restrictions of an event before purchasing a Ticket. In any case, unless otherwise stated, a responsible adult must accompany children under 14 years old.
PROPERTY
We own or are licensees of all the content on the Site (including, among others, all graphics, text, images, photographs, videos, illustrations, and the design, selection, and arrangement thereof). The Site is protected by copyright and/or trademark and/or other proprietary intellectual property rights that are owned by us or licensed to us, and are protected by Mexican and international intellectual property laws. By using the Site, you acknowledge that you do not acquire any ownership rights in the Site or any of its contents.
USE OF PERSONAL INFORMATION
In addition to and without limiting the generality of the provisions set forth in our Privacy Policy, by purchasing Tickets through this website, you expressly agree that the personal information you provide to us may be used by us or our affiliates and other persons acting on behalf of the Company, to add you to their mailing list, propose promotional or marketing activities to you, and provide you with the latest information about Luchatitlán. We remind you that if you wish for us to discontinue the use of your personal information, please contact us.
PROHIBITION OF RESALE
Any illegal resale of Ticket(s) is strictly prohibited. We reserve the right to cancel the license granted under the Ticket(s) and in relation to any fraudulent sale of such Ticket(s), without refund or other compensation. You acknowledge that, according to applicable law, scalping and scalpers may be criminally prosecuted.
NO PROMOTION WITHOUT PERMISSION
Tickets may not be used for advertising and/or promotional purposes (including contests and giveaways) nor resold for such purposes without prior written authorization from the Company.
RECORDING, TRANSMISSION, AND DISPLAY
You agree not to record or transmit, or assist in recording or transmitting, any description, account, picture or reproduction of the event. You acknowledge that the event for which you purchase tickets is a public event, that your appearance and actions both inside and outside the venue where the event takes place are of a public nature, and that you do not expect privacy with respect to your actions or conduct at the event. You grant us permission to use your name, image, likeness, acts, poses, plays, appearance, movements, and statements in any live or recorded audio, video or photographic display or other transmission, exhibition, publication, or reproduction made of, or at, the event (regardless of whether before, during or after the performance) for any purpose, in any manner, in any medium or context now known or developed in the future, without further authorization or compensation to you or anyone acting on your behalf.
LIMITATION OF LIABILITY
Under no circumstances shall we, our affiliates and other related entities or their directors, officers, managers, agents, employees, sponsors, distributors, vendors, suppliers, representatives, partners, and all other persons acting on our behalf be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use or inability to use the website or from the cost of acquisition of substitute services, tickets or other products, or from any services, tickets or other products purchased or obtained or messages received or transactions entered into through the website or from unauthorized access or alteration of your transmissions of data, including, but not limited to, damages for loss of profits, use of data or other intangibles, even if we have been advised of the possibility of such damages.
DESPITE ALL SECURITY MEASURES IMPLEMENTED ON THE SITE, INJURIES MAY OCCUR DURING THE SHOW. BY ACCEPTING THE TERMS OF THIS AGREEMENT, YOU ASSUME ALL RISK, LIABILITY, AND RESPONSIBILITY FOR ANY DAMAGES OF ANY NATURE SUFFERED BY YOU, INCLUDING, WITHOUT LIMITATION, BODILY INJURY AND LOSS OF PROPERTY INCURRED DURING OR IN CONNECTION WITH THE SHOW. FURTHERMORE, YOU WAIVE ANY RIGHT TO CLAIM DAMAGES OR INITIATE CIVIL, CRIMINAL, ADMINISTRATIVE, OR LEGAL PROCEEDINGS AGAINST US, OUR AFFILIATES AND OTHER RELATED ENTITIES OR THEIR DIRECTORS, OFFICERS, MANAGERS, AGENTS, EMPLOYEES, SPONSORS, DISTRIBUTORS, SELLERS, SUPPLIERS, REPRESENTATIVES, PARTNERS, AND ALL OTHER PERSONS ACTING ON OUR BEHALF, FOR ANY CAUSE BEFORE, DURING, OR AFTER THE SHOW.
To the extent permitted by law, we do not accept liability and you will have no claims in respect of: (i) any errors relating to the location of your seat or standing position in relation to the stage as indicated on the seating plan prepared for the Venue; (ii) the quality of the view from your seat or standing position; (iii) the lack or insufficiency of parking at the Venue; (iv) any issues related to the suitability of traffic control to and from the Venue; (v) the lack or insufficiency of food and drink at the Venue; or (vi) the quality of sound and lighting at the Event; (vii) the quality of services provided by independent contractors at the Venue. In the event that a court finds us liable for any damage related to any matter arising out of your use of this site, your sole and exclusive remedy will be limited to the equivalent of USD $100.00 (one hundred United States dollars) or, at your option, a refund for services or products paid for by you through this Site to the responsible entity that were not provided by such entity. Hereby, you waive all and any rights to bring any claim or action related to such matters in any forum beyond six (6) months after the first occurrence of the type of act, event, condition, or omission on which the claim or action is based.
INDEMNIFICATION
You are responsible for your postings on the website, downloading of files, distribution of information, and transmission of data through your computer system. If you cause harm to our website or if someone else uses your name to harm our website or us, you will be held responsible.
By accepting these terms, you agree to indemnify and hold harmless the Company, its affiliates and related entities, its directors, officers, managers, employees, representatives, and all other persons acting on our behalf against any and all claims, actions, damages, or other demands, including, among others, reasonable litigation costs and expenses such as attorney fees, arising out of or related to your purchase of tickets and use of this website and any content included herein.
DISCLAIMER: THE SITE AND ITS CONTENT ARE PROVIDED WITHOUT ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, INCLUDING, BUT NOT LIMITED TO, FITNESS FOR A PARTICULAR PURPOSE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW. IN ADDITION, WE DO NOT REPRESENT OR WARRANT THAT THE INFORMATION AND/OR FACILITIES ACCESSED THROUGH THE SITE ARE ACCURATE, COMPLETE, OR CURRENT, OR THAT THE SITE IS FREE OF DEFECTS, INCLUDING, AMONG OTHERS, VIRUSES OR OTHER HARMFUL ELEMENTS. THE USER OF THE SITE ASSUMES ALL COSTS RESULTING FROM THE USE OF THE SITE.
While we strive to provide accurate information on the Site, the data and other information contained therein are subject to frequent changes. We also receive information from a variety of sources that we do not control and for which we cannot be responsible. As a result, we explicitly disclaim any responsibility for the accuracy, content, or availability of the information found on the Site or other websites that are linked to or from the Site. Let us know if you discover any inaccuracies in the content on the Site. We are not responsible for the conduct of third-party site operators and cannot guarantee that you will be satisfied with the products or services you purchase on a third-party site that is linked to or from the Site or third-party content on the Site. We do not endorse any of the goods, nor have we taken any steps to confirm the accuracy or reliability of the information contained in such sites or third-party content. We make no representation or warranty regarding the security of any information (including, among other things, credit card and other personal information) that is requested from a third party, and hereby irrevocably waive any claim against us with respect to such third-party sites and content. We strongly recommend that you conduct any investigations you deem necessary or appropriate before proceeding with any online or offline transactions with any of these third parties.
RELEASE. BY USING THE SITE, YOU AND ALL USERS ACKNOWLEDGE AND AGREE THAT THE INDEMNIFIED PARTIES ARE RELEASED AND DISCHARGED FROM LIABILITY AND ARE NOT LIABLE FOR ANY LIABILITY WITH RESPECT TO ALL ASPECTS OF THE SITE (INCLUDING WITHOUT LIMITATION, ANY ILLNESS, LOSS, LITIGATION, PERSONAL INJURY, DEATH, PROPERTY DAMAGE AND CLAIMS BASED ON RIGHTS OF PUBLICITY, DEFAMATION OR INVASION OF PRIVACY, REASONABLE ATTORNEYS’ FEES AND COURT COSTS) THAT MAY ARISE FROM THE USE OF THE SITE OR THE ACCEPTANCE, POSSESSION, USE OR MISUSE OF INFORMATION, MATERIALS, SERVICES OR PRODUCTS (IF ANY) RELATED TO OR ACQUIRED FROM IT. WE RESERVE THE RIGHT AT ANY TIME AND WITHOUT LIABILITY TO RESTRICT OR DENY ACCESS TO THE SITE AND ITS SERVICES, CONTENT, MATERIALS AND FUNCTIONS TO ANY PERSON. WE FURTHER RESERVE THE RIGHT TO SEEK ANY FORM OF COMPENSATION, INCLUDING WITHOUT LIMITATION ATTORNEYS’ FEES, RELATED TO FRAUDULENT OR ILLEGAL ACTIVITIES RELATED TO THE USE OF THE SITE.
You also acknowledge that there is a possibility that, after the execution of this Agreement, you may discover facts or incur or suffer claims that were unknown or unsuspected at the time of the execution of this Agreement, and that if you had known them at that time, they could have materially affected your decision to execute this Agreement. You acknowledge and agree that, under this Agreement and the release contained in this paragraph of this Agreement, you assume any risk of such unknown facts and such unknown and unsuspected claims. Without prejudice to the fact that this Agreement is governed and interpreted in accordance with Mexican laws and without any recognition on our part of the applicability or submission on our part to the laws or jurisdiction of any other jurisdiction, you acknowledge that you have been informed of the possibility of the existence of norms, articles, and/or provisions contained in any law, code, and/or regulation that establish that:
A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN THEIR FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY THEM, MUST HAVE MATERIALLY AFFECTED THEIR SETTLEMENT WITH THE DEBTOR.
Notwithstanding such rules, articles and/or provisions, this release shall constitute a complete release in accordance with its terms. You, knowingly and voluntarily, waive such rules, articles and/or provisions, as well as any other statute, law or rule of similar effect. In connection with such waiver, you acknowledge that you are aware that in the future you may discover claims currently unknown or unsuspected, or additional or different facts than those which you now know or believe to be true, with respect to the matters released. Herein. However, it is your intention, through this Agreement, and with the opportunity to seek the advice of an attorney of your choice, to arrive at a total and final agreement and release all such matters, and all claims related thereto, which now exist, may exist, or have existed between the parties hereto, including the indemnified Parties. You hereby acknowledge that you have had the full opportunity to be advised by an attorney of your choice and that you understand and acknowledge the meaning and consequences of this release and specific waiver of any rule, article and/or provision that may void or annul this general release and other similar laws.
INDEPENDENT CONTRACTORS.
Buyer and Company are and will remain independent contractors and neither party under this Agreement shall have any right, power, or authority to act or create any obligation, express or implied, on behalf of the other.
REPRESENTATIONS AND WARRANTIES.
You represent and warrant the following: (i) you are over eighteen (18) years of age; (ii) you have the right, power, and authority to enter into and perform this Agreement; (iii) you are not a reseller, wholesaler, or bulk purchaser of tickets; (iv) you will not use our website or service for any unacceptable use; (v) you will not use our website or service to violate any international, federal, state, and/or local laws; and (vi) you will only use our website or service to transmit and disseminate information related to the purchase of your ticket and Event information.
DISCLAIMER OF WARRANTIES. OUR SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. YOUR USE OF THE SERVICE IS AT YOUR OWN RISK. WE DO NOT OFFER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE; (B) THAT THE SITE, OR THE SERVICE PROVIDED BY US, WILL MEET YOUR REQUIREMENTS; (C) THAT THE SITE WILL BE SECURE, UNINTERRUPTED, ACCESSIBLE, OR ERROR-FREE; AND/OR (D) THAT ANY INFORMATION OR MATERIAL OBTAINED FROM THE SITE WILL BE ACCURATE, RELIABLE, COMPLETE, OR FREE OF VIRUSES OR OTHER FORMS OF MALICIOUS OR DESTRUCTIVE CODE. NO ADVICE OR INFORMATION YOU RECEIVE FROM US, WHETHER ORAL, WRITTEN, OR ELECTRONIC, RELATED TO YOUR USE OF THIS SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
INTEGRATION AND CONFLICTING TERMS.
This Agreement, the Terms and Conditions, and the Privacy Policy constitute the entire and exclusive statement and agreement between the parties with respect to the website and supersede all prior and contemporaneous communications, representations, statements, agreements, and understandings, whether oral, written, or electronic, between the buyer and the Company in connection with the use of the website and our service. The terms of this Agreement shall be construed as consistent with each other wherever possible, but if not reasonably possible due to conflicting terms, the terms of this Agreement shall prevail.
NO ASSIGNMENT OR DELEGATION.
You shall not assign or delegate any right, obligation, or duty under this Agreement. Any attempted assignment or delegation shall be null and void.
OUR SERVICES AND RESPONSIBILITIES.
We will provide the following services under this Agreement: (a) Displaying and listing Events as presented by the organizer, promoter, producer, presenter, or manager of the Event (collectively, the “Promoter”); (b) accepting and processing Your online orders for tickets to the Event you wish to attend; and (c) providing you with an email confirmation of your transaction.
TERMS OF USE
This website(s) is/are solely owned by us. The software used to power this website and the files or images incorporated herein are the exclusive property of the Company and may not be recorded, redistributed, sold, decompiled, or reverse-engineered in any way. None of the contents of our website(s) may be copied, transmitted, or reproduced in any manner without our express written consent. Any transmission, copying, reproduction, or alteration of material or content from our website(s) is a violation of our copyright. All trademarks or trade names are our exclusive property unless otherwise stated. You agree that any reproduction of a purchased ticket will be used solely for the ticket purchaser. No reproduction or alteration of the purchased entry will be sold to third parties. We reserve the right to pursue, to the fullest extent of the law, all penalties permitted for any person caught counterfeiting, reproducing for sale, or altering tickets for unpaid or illegal entry to an event.
SEVERABILITY.
Each clause of this Agreement is severable from the others, and if any competent court or applicable authority determines any clause to be defective or unenforceable for any reason, then the remaining clauses shall remain in full force and effect.
HEADINGS AND ORDER
The headings and sequential order of the sections contained in this Agreement are for convenience or reference purposes only and shall not have substantive or procedural effects on the interpretation of the provisions of this Agreement.
DISPUTES
This Site is operated and domiciled in Mexico. You must comply with all applicable laws, statutes, ordinances, and regulations regarding your use of the Site and your request for offers to buy and/or sell products and/or services. This Agreement shall be governed and interpreted in accordance with the laws of Mexico, without giving effect to any principle of conflict of laws. You agree that any legal or equitable action arising out of or related to the terms of this Agreement shall be filed only in Mexico and that any dispute arising out of or related in any way to the Agreement or any purchase of Tickets that is the subject of this Site or related sites shall be exclusively resolved in accordance with the dispute resolution procedure set forth in this Paragraph. The parties may resort to the conciliation procedure before the Federal Consumer Prosecutor’s Office (Procuraduría Federal del Consumidor de México). If the parties cannot reach a resolution through a procedure before the “Federal Consumer Prosecutor’s Office” or decide not to continue with such procedure, all disputes arising out of or related in any way to the terms of this Agreement shall be exclusively and finally resolved under the Arbitration Rules of the Mexican Arbitration Center (CAM) by an arbitrator of Mexican nationality. The parties will attempt to agree on the arbitrator who will be appointed to resolve their dispute. However, if such agreement is not reached within 30 days following the day of receipt by the defendant of the Secretary General’s Arbitration Demand, the sole arbitrator shall be appointed by the General Council of the CAM, whose appointment shall be conclusive and binding on the parties. The place of arbitration shall be Mexico. The language of the arbitration proceedings shall be Spanish. The applicable law shall be the federal laws of Mexico. Any claim submitted to arbitration under this paragraph shall be strictly adjudicated on an individual basis, and no arbitration under this paragraph shall proceed as a class action. You expressly waive your right to bring any claim or legal action against us and/or any of its owners, partners, subsidiaries, affiliates, franchisees, and each of the officers, directors, agents, contractors, subcontractors, licensees, permit holders and employees in any other jurisdiction or location that might otherwise be claimed by reason of any present or future address, residence, place of business, or any other reason. The parties agree that the courts of Guadalajara, Mexico, shall have exclusive jurisdiction over any action to enforce, vacate or modify any award of an arbitrator submitted to arbitration pursuant to this paragraph. By this, you accept and submit to the personal jurisdiction of such courts for the purpose of litigating such action.
CUSTOMER SERVICE
We will provide technical and other assistance in case you have any questions or difficulties that may arise in connection with your use of our website or this agreement. You can access support at [email protected] or MX: +52 998 6090050 or USA: +1 833 2007582. We strive to respond to your questions in a timely manner, but we do not guarantee that we will respond to your inquiry at a specific time. Please note that all Tickets are sold in good faith, and we have taken all commercially reasonable measures to prevent and discourage counterfeit Tickets. If you did not print your Tickets directly from your confirmation email or pick them up directly at the venue box office, we strongly recommend that you call us to verify if your Ticket is valid.
IMPORTANT NOTICE:
We would like to inform you that this venue contains flashing lights that may cause difficulties for people with photosensitive epilepsy. Please consider this factor when purchasing tickets for the show.
If you are under 18 years old, you must obtain prior authorization, permission, and consent from your parents or legal guardians to enter into this Agreement.
BILLING POLICY
If you require an invoice for the purchase of your ticket(s), you must request it through the email [email protected] and accompany your request with the following information: (i) full name or company name; (ii) tax ID number or for Mexican individuals or legal entities the Federal Taxpayers Registry (RFC); (iii) address; (iv) email address; (v) order number; (vi) date of the show attended. The invoice request period will extend, without extension, from the day of purchase until the last business day of the month in which the purchase was made, regardless of whether the service was provided or not in days or months after the purchase date. As the only exception, invoices for the following month may be requested, in the event that the purchase of the ticket(s) was made on the last day of the month. In this case, you may request an invoice, at most, on the second business day of the following month after the ticket purchase date. Once you have provided the billing information, you will receive the corresponding document within a maximum period of 72 (seventy-two) hours after receiving the email. Invoices will only be issued for complete orders, that is, for the total number of tickets purchased. Orders cannot be separated, in any case, for billing purposes. In case you do not receive the invoice within the aforementioned period, you must contact us by email at [email protected], where one of our agents will attend to your request.
COVID-19 PREVENTIVE ACTIONS
Luchatitlán has implemented precautions and hygiene measures in accordance with the prevention recommendations provided by the Federal Government, the Ministry of Health, and local authorities. However, it is important to consider that there is an inherent risk of exposure to the virus called COVID-19 in any public place. It should be noted that the COVID-19 virus is an extremely contagious disease that can cause severe illness, including death. Therefore, by visiting Luchatitlán, you voluntarily and tacitly assume all risks related to exposure to the COVID-19 virus, releasing AAA ARENA CANCÚN and its controlling and affiliate companies from any liability for contagion.